CHESSENTIA · SNS FOR LIFE SAGL

Delete your account and data

You can delete your Chessentia account from Profile or send a request to the controller without using the app.

1. In Profile, sign in and choose ‘Delete account’. Confirm with your current password. Deletion removes the account and online backup from the active database.
2. Alternatively, email support@chessentia.com from your account address and request deletion of your Chessentia account. Do not send passwords or codes. If you no longer have access to that email, tell us so we can arrange proportionate verification.
3. You can export your progress first. Local data and exported files remain on your devices and must be removed separately. Account deletion is permanent.
4. Technical logs, backups and any necessary correspondence follow the retention criteria in the privacy notice. The active application backup is not retained after account deletion. We will inform you of any legal exceptions and the outcome of your request.

Read the privacy notice